Canceling an Outgoing Fax

Overview

There may be times when you need to cancel an outgoing fax. For example, if a number was entered incorrectly or the fax is no longer needed. The system will continue attempting to send the fax if it is not canceled, especially if the recipient’s fax line is busy.

Steps to Cancel an Outgoing Fax

• Go to the user portal: https://portal.wirednation.net
• In the left-hand menu, click Virtual Fax
• Select My Faxes

• Locate the fax in the list that shows a status of Sending or Delayed
• Click the "X" (Cancel) icon next to the fax

• Confirm the cancellation when prompted

Important Notes

• Faxes with a status of Delayed can be canceled.
• Once canceled, the system will stop all further delivery attempts.
• If a fax is not canceled, the service will continue retrying delivery if the recipient’s line is busy.

If you do not see the cancel option, the fax may have already been successfully sent or is currently sending.