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How to Transfer a Call

Category: Call Handling & Features

This article explains the different ways you can transfer a call to another phone or extension. Choose the method that best fits your situation. Extension Number Format All internal extensions st...

Does Wired Nation provide access to 911 Services?

Category: Emergency Services

Yes, Wired Nation provides access to emergency 911 services! However, there are important differences and limitations compared to traditional landline 911 service.   Calls made through Wired Natio...

Accessing the User Portal

Category: Account & Settings

Overview The User Portal is your central interface for managing all services, including DIDs, call routing, voicemail, faxing, and more. Accessing the Portal To log in: Open your web browser Go to: h...

Digital Fax – How to Send a Fax

Category: Fax & Messaging

Method 1: Send a Fax via Email (Email-to-Fax) This is the quickest way, no physical fax machine required.   Steps Open your email client and compose a new email Attach the document you want to fax...

Canceling an Outgoing Fax

Category: Fax & Messaging

Overview There may be times when you need to cancel an outgoing fax. For example, if a number was entered incorrectly or the fax is no longer needed. The system will continue attempting to send the fa...

Creating a Digital Fax Contact Shortcut

Category: Fax & Messaging

Our Fax over IP service allows you to send faxes digitally using your email client or our web portal, no physical fax machine required. To make sending faxes even faster, you can create quick shortcut...

How to Use the Call Park Feature

Category: Softphone (Ringotel)

The Call Park feature lets you place a call on hold in a shared "parking slot" and retrieve it from a different extension or device. This is useful when you need to transfer a call to a coworker at an...

Setting the Time Zone on Grandstream Phones

Category: Devices & Setup

Overview This article provides step-by-step instructions for configuring the date, time, and time zone on Grandstream wireless and desk phones. Ensuring the correct time zone is set is important for a...

My CDR (Call Detail Records)

Category: Account & Settings

Overview The My CDR section provides a detailed history of all calls associated with your account. This is useful for tracking usage, troubleshooting, and reporting. Accessing Call History Log in to ...

Voicemail

Category: Account & Settings

Overview The Voicemail feature allows you to create and manage mailboxes for missed calls and message storage. Voicemail can be used in: Ring Groups IVR menus DID routing Failover scenarios Creating...

Time Conditions

Category: Account & Settings

Overview Time Conditions allow you to route calls based on specific times and days, enabling automated handling for business hours, after-hours, and holidays. How Time Conditions Work Define a time r...

Ring Groups

Category: Account & Settings

Overview A Ring Group allows incoming calls to ring multiple extensions simultaneously so that any available member can answer. This is ideal for teams where multiple users can handle incoming calls, ...