Time Conditions

Overview

Time Conditions allow you to route calls based on specific times and days, enabling automated handling for business hours, after-hours, and holidays.

How Time Conditions Work

• Define a time range and day(s)
• Assign routing behavior based on whether conditions are met

Important Notes

• All servers operate on Eastern Standard Time (EST)
• This applies regardless of your physical location
• Servers automatically adjust for Daylight Saving Time (DST) in:
  • Canada
  • United States

Always verify your local time against server time when configuring rules.

Creating a Time Condition

1. Navigate to Time Conditions
2. Select Add New Time Condition

Time Configuration

Define:

• Start time and day
• End time and day

Example:

• Monday to Friday, 9:00 AM – 5:00 PM

Routing Options

If Condition Matches

(Within defined time range)

• Select destination:
  • SIP Device
  • IVR
  • Call Queue
  • Ring Group
  • Call Forwarding
  • Voicemail
  • System Functions

If Condition Does Not Match

(Outside defined time range)

• Select alternate routing:
  • After-hours voicemail
  • Emergency forwarding
  • Playback message

Applying Time Conditions

After creating:

1. Go to DID List
2. Edit your DID
3. Set Routing to your Time Condition

Best Practices

• Use for business hours vs after-hours routing
• Combine with IVR for structured call handling
• Regularly review settings for holidays and schedule changes

Need Help?

For help designing time-based routing:
- Contact Support