Managing Your DID Numbers
Overview
The DID List tab allows you to view and manage your assigned phone numbers (Direct Inward Dialing). From here, you can configure routing, voicemail, and advanced call handling behaviors.
Accessing the DID List
- Log in to the User Portal
- Navigate to My Services
- Select DID List (Tab)
You will see all assigned numbers and their current configurations.
Editing a DID
Click Edit DID to modify the configuration of a specific number.
Configuration Options
1. Voicemail Default
- Select the default voicemail box for the DID.
- Used when calls are routed to voicemail.
2. DID POP (Point of Presence)
- Determines the server location handling the DID.
- ⚠️ Important: Changes require device/server alignment.
- Action Required: Contact Support before making changes.
3. Routing (Primary Call Handling)
Defines where incoming calls are directed.
Available routing options:
- SIP - Routes calls directly to a phone/device
- IVR (Virtual Receptionist) - Sends calls to an automated menu
- Call Queue - Routes calls to a queue of agents
- Time Condition - Routes calls based on time schedules
- Call Forwarding - Forwards calls to an external number
- Ring Group - Rings multiple devices simultaneously
- Call Hunt - Rings devices in sequence
- Play a Recording - Plays a message to the caller
- Voicemail - Sends calls directly to voicemail
- System Functions
- Hangup
- Number Not in Service
- Number Disconnected
Tip: For complex routing setups, contact Support to help design an optimal call flow.
4. Routing if Destination is Busy
- Defines call behavior if the primary destination is already on a call.
- Uses the same routing options listed above.
5. Routing if Destination is Unavailable
- Used when the destination is unreachable (e.g., device offline or power outage).
- Ensures business continuity by redirecting calls.
6. Routing if No Answer
- Triggers when a call is not answered within a defined time.
- Commonly routed to voicemail, call queues, or backup numbers.