Caller ID Filtering

Overview

Caller ID Filtering allows you to control how incoming calls are handled based on the caller’s number.

You can create multiple filters to:

• Block unwanted calls
• Redirect VIP callers
• Customize call experiences

Accessing Caller ID Filtering

1. Navigate to Caller ID Filtering
2. Select Add New Caller ID Filtering (Tab)

How Caller ID Filtering Works

Each filter:

• Matches incoming Caller ID based on defined criteria
• Applies a specific routing action when matched

Filter Criteria Options

You can create rules based on:

• Anonymous Caller ID
• Invalid North American Numbers (NPANXXXXXX format)
• Custom Caller ID Numbers or Patterns

Common Use Cases

1. Blocking Unwanted Callers

• Match a specific number
• Route to:
  • “Number not in service” recording
  • Followed by disconnect tone

2. VIP Call Routing

• Match important client numbers
• Route calls directly to:
  • Mobile phone
  • Dedicated line

3. Area Code Filtering

• Example: Block or redirect calls from area code 214
• Route to:
  • Custom message with alternate contact number

Using Wildcards for Pattern Matching

Wildcards allow flexible matching of Caller IDs.

Matching Examples

(Assume Caller ID: 2145550000)

• 2145550000
• 214*
• 214XXX0000
• 214XXXXXXX
• 214XXX00*

These patterns WILL match

Non-Matching Examples

• 214XXX7*
• 214XXX

These patterns will NOT match

Best Practices

• Use specific filters for VIP clients
• Use wildcard filters cautiously to avoid unintended matches
• Test filters after creation to confirm expected behavior

Need Help?

For advanced routing setups, call flow design, or troubleshooting:
- Contact Support for assistance