Articles in this category Accessing the User Portal Overview The User Portal is your central interface for managing all services, including DIDs, call routing, voicemail, faxing, and more. Accessing the Portal To log in: Open your web browser Go to: h... Managing Your DID Numbers Overview The DID List tab allows you to view and manage your assigned phone numbers (Direct Inward Dialing). From here, you can configure routing, voicemail, and advanced call handling behaviors. Acce... Caller ID Filtering Overview Caller ID Filtering allows you to control how incoming calls are handled based on the caller’s number. You can create multiple filters to: Block unwanted calls Redirect VIP callers Customize... Call Hunting Overview Call Hunting is a call distribution method where multiple members are called one after another until someone answers the call. This is useful for ensuring calls are handled efficiently across... Custom Music on Hold Overview Custom Music on Hold (MoH) allows you to upload and use your own audio files to play to callers while they are on hold or waiting for a call to be answered. This enhances your caller experien... IVR (Digital Receptionist) Overview The IVR (Interactive Voice Response), also known as a Digital Receptionist, allows you to create automated menus that route callers based on their input. Example: “Thank you for calling XYZ ... Recordings Overview The Recordings feature allows you to upload and manage audio files used throughout your phone system. These recordings can be used in: IVR (Digital Receptionist) menus Calling Queues DID rou... Ring Groups Overview A Ring Group allows incoming calls to ring multiple extensions simultaneously so that any available member can answer. This is ideal for teams where multiple users can handle incoming calls, ... Time Conditions Overview Time Conditions allow you to route calls based on specific times and days, enabling automated handling for business hours, after-hours, and holidays. How Time Conditions Work Define a time r... Voicemail Overview The Voicemail feature allows you to create and manage mailboxes for missed calls and message storage. Voicemail can be used in: Ring Groups IVR menus DID routing Failover scenarios Creating... My CDR (Call Detail Records) Overview The My CDR section provides a detailed history of all calls associated with your account. This is useful for tracking usage, troubleshooting, and reporting. Accessing Call History Log in to ...