Custom Music on Hold
Overview
Custom Music on Hold (MoH) allows you to upload and use your own audio files to play to callers while they are on hold or waiting for a call to be answered.
This enhances your caller experience with branded messaging, music, or announcements.
How It Works
You can upload audio files through the Recordings section of the User Portal and convert them into Custom Music on Hold tracks.
These files can then be used across multiple features, including:
- Calling Queues
- Ring Groups
- Call Hunting
- Audio Conferencing
Adding Custom Music on Hold
- Navigate to the Recordings section
- Upload your audio file(s)
- Go to Custom Music on Hold
- Select your recordings
- Arrange the playback order
Important Notes
- Ensure audio files are clear and professionally recorded
- Use consistent volume levels across recordings
- Keep messages concise and informative
Hold Key Music
- The hold key music (music played when a user manually places a caller on hold) is managed separately
- Contact Support to modify hold key music settings
Best Practices
- Use branded greetings or marketing messages
- Rotate messages periodically to keep content fresh
- Include helpful information (hours, promotions, website, etc.)
Need Help?
For assistance uploading or configuring music on hold:
- Contact Support