Recordings

Overview

The Recordings feature allows you to upload and manage audio files used throughout your phone system.

These recordings can be used in:

• IVR (Digital Receptionist) menus
• Calling Queues
• DID routing (play a message to callers)
• Failover scenarios (instead of voicemail)

How Recordings Are Used

Once uploaded, recordings can be selected in various features such as:

• IVR greetings and menu prompts
• Queue announcements
• Custom call routing messages

Adding a New Recording

1. Log in to the User Portal
2. Navigate to Recordings
3. Select Add New Recording (Tab)

Required Fields:

Recording Name

• Enter a descriptive name
• Example:
  • “Main Greeting”
  • “After Hours Message”

Upload File

• Upload your audio file from your computer

Testing Your Recording

• Each recording is assigned a Test Dial Code
• Dial this code to listen and confirm playback quality

File Specifications

To ensure proper functionality, recordings must meet the following requirements:

• File Format: .wav (Windows WAV file)
• Encoding: PCM
• Sample Rate: 8 kHz
• Bit Depth: 16-bit
• Channels: Mono

Important Notes

• The system will attempt to convert files to the correct format automatically
• However, conversion is not guaranteed if the file is not already in the correct format

Propagation Time

• After uploading, recordings may take up to 60 seconds to propagate across all VoIP servers
• During this time, the recording may not be immediately playable

Best Practices

• Use clear, professional voice recordings
• Avoid background noise and distortion
• Keep messages concise and easy to understand
• Use consistent naming conventions for easy management

Using Recordings

After uploading:

1. Go to the feature you want to configure (IVR, Queue, DID, etc.)
2. Select your recording from the available list
3. Save changes

Need Help?

If you experience issues with uploading or playback:
- Contact Support for assistance