How to Access Voicemail
Overview
This guide explains how to access your voicemail, set up your greeting, and understand voicemail notifications.
Voicemail Notifications
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Your phone will display a notification via the voicemail indicator light.
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You will also receive an email notification for each voicemail message.
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The email will include a .wav audio file attachment of the message.
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Accessing Voicemail
Option 1: Using Your Desk Phone
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Press the Voicemail button on your phone.
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On most Grandstream desk phones, this appears as an envelope icon.
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Follow the prompts to listen to your messages.
Option 2: Using a Wireless Handset
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Press and hold the “1” key to access voicemail.
Option 3: Dialing the Voicemail System
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Dial *97 from any office phone.
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Follow the voice prompts.
Option 4: Accessing Voicemail via Email
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Open the voicemail notification email.
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Download or play the attached .wav file to listen.
Option 5: Voicemail Portal (Manage Messages & Greeting)
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Log in to the voicemail portal:
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From the portal, you can:
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Listen to messages
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Delete or save messages
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Change your voicemail greeting
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Voicemail Setup & Changing Your Greeting
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Access your voicemail (using any method above).
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Follow the prompts for Mailbox Options.
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Select Record Greeting.
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Record and save your new greeting.