Voicemail

Overview

The Voicemail feature allows you to create and manage mailboxes for missed calls and message storage.

Voicemail can be used in:

• Ring Groups
• IVR menus
• DID routing
• Failover scenarios

Creating a Mailbox

1. Navigate to Voicemail
2. Select Add New Voicemail

Configuration Fields:

Name

• Recommended: Use the extension or DID number
• Example: “1001” or “Main Line”

Mailbox ID

• Typically matches the extension number

Password

• 4-digit PIN for accessing voicemail

Email

• Email address for voicemail notifications

Unavailable Message Recording

Options include:

• System default
• Recorded from phone
• Uploaded recording

Skip Password Prompt

• Yes: Direct access without PIN (less secure)
• No: Requires password (recommended)

Auto Delete After Email

• Automatically deletes messages after emailing

Time Zone

• Set mailbox-specific time zone

Say Caller ID

• Announces caller’s number before message

Attach Message to Email

• Sends voicemail audio file as an email attachment

Voicemail Menu Language

• Select preferred system language

Using Voicemail

Once created, voicemail boxes can be assigned to:

• Ring Groups (fallback)
• IVRs (menu options)
• DIDs (direct routing)

Best Practices

• Use secure passwords for shared mailboxes
• Enable email notifications for quick response
• Regularly clean up old messages if auto-delete is disabled

Need Help?

For voicemail setup or troubleshooting:
- Contact Support