Call Hunting

Overview

Call Hunting is a call distribution method where multiple members are called one after another until someone answers the call.

This is useful for ensuring calls are handled efficiently across a team.

How Call Hunting Works

• Calls are routed through a list of members
• Each member is rung for a specified time
• If no answer, the system moves to the next member

Ring Order Options

1. Follow Order

• Calls members sequentially:
  • Ring 1 → Ring 2 → Ring 3 → etc.

2. Random Order

• Members are called in a random sequence

Supported Member Types

You can include various destinations in a Call Hunt:

• Devices
• Call Forwarding
• Ring Group

Additional Features

Play Recording Before Hunting

• Play a message before call distribution begins
• Example: “Please hold while we connect your call”

Music on Hold

• Plays music while the caller waits for an answer

Press 1 to Accept Call

• Requires the recipient to press “1” to accept the call
• Prevents:
  • Calls being picked up by voicemail
  • Answering machines

Creating a Call Hunting Entry

Navigate to:
Add Call Hunting

Configuration Fields:

Description

• Name your call hunting setup

Play Recording Before Hunting

• Select a recording or choose none

Music on Hold

• Choose what the caller hears while waiting

Language

• Select system language for prompts

Ring Order

• Choose:
  • Follow Order
  • Random Order

Members

• Add devices or destinations to the hunt list
• Arrange order if using “Follow Order”

Best Practices

• Use Follow Order for escalation paths (e.g., receptionist → manager → owner)
• Use Random Order for balanced team distribution
• Enable Press 1 to accept when including mobile numbers
• Combine with Call Forwarding for flexible routing

Need Help?

For assistance configuring advanced call handling or optimizing your setup:
- Contact Support for guidance and call flow design