Ring Groups

Overview

A Ring Group allows incoming calls to ring multiple extensions simultaneously so that any available member can answer.

This is ideal for teams where multiple users can handle incoming calls, such as sales or support departments.

How Ring Groups Work

• A DID is routed to a Ring Group
• All assigned members ring at the same time
• The first person to answer takes the call
• If no one answers, the call can be sent to voicemail

Supported Member Types

You can include the following in a Ring Group:

• Devices
• Call Forwarding entries

Creating a Ring Group

1. Navigate to Ring Group
2. Select Add New Ring Group (Tab)

Configuration Fields:

Group Name

• Assign a descriptive name
• Example: “Sales Team” or “Front Desk”

 Caller Announcement

• Optional message played to the caller before ringing members

Voicemail

• Select a voicemail box if no members answer

Music on Hold

• Audio played while the caller is waiting

Members

• Add users, devices, or forwarding entries
• All members will ring simultaneously

Best Practices

• Keep group sizes manageable to avoid delays
• Use voicemail as a fallback to avoid missed calls
• Combine with Time Conditions for business hours routing

Linking a Ring Group to a DID

1. Go to DID List
2. Edit your number
3. Set Routing to your Ring Group

Need Help?

For assistance configuring team call handling:
- Contact Support