My CDR (Call Detail Records)
Overview
The My CDR section provides a detailed history of all calls associated with your account. This is useful for tracking usage, troubleshooting, and reporting.
Accessing Call History
- Log in to the User Portal
- Navigate to My CDR
Searching Call Records
You can filter results by:
- From Date
- To Date
After selecting your date range, run the search to display results.
Call Detail Table
The system displays call records with the following information:
- Date – When the call occurred
- Caller ID – Incoming caller number
- Destination – Where the call was routed
- Account – Associated account or extension
- Description – Call type or routing info
- Duration – Length of the call
Exporting Data
You can export call records for reporting or analysis:
- Excel (.xlsx)
- CSV (.csv)
Need Help?
For assistance interpreting call records:
- Contact Support