How to Transfer a Call

This article explains the different ways you can transfer a call to another phone or extension. Choose the method that best fits your situation.

Extension Number Format

All internal extensions start with 10.
Examples:

• Reception: 100
• Wireless Phone: 101
• Office Phone: 102

Method 1: Park and Pick Up a Call (Recommended for Flexibility)

Call Parking allows you to place a call on hold in a shared “parking lot” so it can be picked up from any phone within a short time.

When to Use This

• You need to move to another phone
• Someone else needs to pick up the call
• You don’t know exactly which phone will answer

How to Park a Call

1. While on an active call, dial #6 on the phone keypad.
2. The call is now parked.
3. Your phone line becomes free.
4. The parked call is placed in the next available parking slot.
5. On a desk phone, the Call Park shortcut key will turn red, indicating a call is parked.

 The call will remain parked for a limited time. If it is not picked up, it may return to your phone.

How to Pick Up a Parked Call (Desk Phone)

1. Press the “Call Park #1” on-screen button.
2. You will immediately reconnect to the parked call.

How to Pick Up a Parked Call (Wireless Phone)

1. Press the Quick Actions button (this is the Mute button).
2. Select Call Park from the menu.
3. The parked call will reconnect to your phone.

Method 2: One-Touch Transfer Using a Visible Extension

If the extension you want to transfer to is already displayed on your desk phone screen:

Steps

1. While on the call, tap the extension button on your phone screen.
2. The call is immediately sent to that phone.
3. The receiving phone will start ringing.

When to Use This

• You see the person’s extension on your screen
• You want a fast, direct transfer

Method 3: Call Transfer (Best for Busy Environments)

Use this method when there are many phones or when you want more control over how the call is transferred.

Blind Transfer (No Introduction)

Use this when you don’t need to speak to the recipient first.

Steps

1. While on the call, press the Transfer button.
2. Dial the destination extension (e.g., 102).
3. Press the “BlindTrnf” softkey.
4. The call is transferred immediately.

Attended Transfer (Speak First)

Use this when you want to confirm the recipient is available before transferring.

Steps

1. Press the Transfer button.
   • The active call is automatically placed on hold.
2. Dial the destination extension.
3. Wait for the person to answer.
4. Once connected, press the “AttTrnf” or Transfer softkey.
5. The call is transferred.
6. Your phone will return to the idle screen.

Quick Tips

• Use Call Park if you or someone else needs to pick up the call from a different location.
• Use Blind Transfer for quick hand-offs.
• Use Attended Transfer when you need to confirm availability before sending the call.