How to Use Call Forwarding
Call Forwarding allows an incoming call to be redirected to a mobile phone or another telephone number where the intended recipient can answer. This is useful when you're away from your desk or need calls handled elsewhere.
Method 1: Set Up Call Forwarding via the Web Portal
Use the online portal to create and manage call forwarding rules.
Access the portal here:
Steps:
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Log in to the portal.
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Navigate to Call Forwarding.
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Click Add New Entry.
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Enter the destination phone number (e.g., your mobile).
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Save the entry.
After Creating a Call Forwarding Entry:
You can assign it to different call handling features:
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Inbound DID (as main, busy, or unreachable destination)
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Ring Group
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Call Queue
This allows flexible routing depending on how your system is configured.
Method 2: Enable Call Forwarding Directly on Your Phone
You can also forward calls directly from your desk phone so that any incoming calls automatically redirect.
Steps:
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Press Menu (OK)
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Go to Phone
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Select Call Features
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Choose Account 1
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Enable Call Forwarding
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Enter the forwarding number
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Save/apply settings
Pone Display Indicators
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When Disabled:The LCD screen will show Call Forwarding Disabled
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When Enabled:The LCD screen will indicate that Call Forwarding is Active