Using the Soft Phone (Ringotel)
Overview
A soft phone is an application that allows you to make and receive phone calls using your computer or mobile device instead of a physical desk phone. It works over the internet and provides the same functionality as your office phone, anywhere you have a connection.
What is a Soft Phone?
A soft phone:
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Lets you place and receive calls from your desktop, laptop, or smartphone
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Uses your business phone number
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Includes features like voicemail, call transfer, and call history
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Is ideal for remote work or working on-the-go
Getting Started
To begin using the soft phone, you’ll need access to the Ringotel app.
Step 1: Download the App
Download the app on your preferred device(s):
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Desktop or mobile:
You can install it on:
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Your computer (Windows or macOS)
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Your smartphone (iOS or Android)
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Or both for flexibility
Step 2: Check Your Email for Credentials
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You will receive a credential link via email.
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Click the link to automatically configure your soft phone.
Important:
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The credential link is only valid for 72 hours.
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If the link expires, you will need to contact support for a new one.
Logging In
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Open the Ringotel app.
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Use the credential link (recommended) or enter your login details manually if provided.
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Once logged in, your extension and settings will load automatically.
Using the Soft Phone
With the app, you can:
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Make and receive calls
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Access voicemail
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View call history
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Transfer calls
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Use your business number from anywhere
Need Access?
If you’re interested in using the soft phone:
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Please reach out to your support team to have it enabled on your account.
Troubleshooting
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Credential link expired? Contact support to request a new one.
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App not working? Ensure you have a stable internet connection and the latest version of the app installed